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FAQs

Frequently Asked Questions:

Still got a question? Hopefully everything you need to know about Pollards will have be covered in this section and the other information pages in the About section. If not, feel free to get in touch with us by using the contact form.

Question: So what do you know about coffee?

Well, lets have a look at our main players:

  • Simon – Managing Director – Simon has been involved in the coffee business since he was a child and has worked with hundreds of coffee growers over the years.
  • Mick – Operations Manager – Mick has been working with coffee for over 35 years
  • Andrew – Roast Master – Andrew has been roasting coffee for 20 years.

Pollards have been roasting coffee since 1879, so we know what we’re doing and our customers regularly tell us that we do it well!

We always seek to build upon our knowledge in the industry, we experiment with new blends and techniques constantly. Simon in particular invests a lot of his time in coffee research and development, analysing trends and speaking to industry experts in order to stay one step ahead of the competition.

Question: Do you roast your own coffee?

Of course! We only sell our own roasts and no one else’s. All of our roasting is carried out on site at our roastery in Sheffield.

Question: How do you roast your coffee?

We have three coffee roasters that rely on very different control systems.

  • Our red coffee roaster has a very sophisticated digital control system, which mean that the coffee is consistent in flavour and roast.
  • Our brown coffee roaster is manually controlled and used for developing profiles, roasting those special batches of unusual or exceptional coffee beans.  
  • Our green coffee roaster is a hybrid to allow full control

Question: How does the coffee stay fresh?

We roast our coffee to order, which means we’re roasting nearly every day of the week (we have weekends off). We roast our beans in small drum roasters and never leave any stock sat on shelves to go stale. Pollards also package our products with freshness in mind, using a one way value helps to eradicate oxygen from the packets. This keeps the product fresher for longer. We dispatch our orders frequently with many delivery pickups per day.

Question: Where do you get your coffee beans from?

We source our green coffee beans from our trusted importers all over Europe, as well as directly purchasing coffee from international growers. The coffee beens are delivered at least twice a month direct from the British docks.

Question: Can you make a bespoke blend for my cafe?

Here at Pollards we love nothing more than developing unique and great tasting blends for our customers. Our head barista and enthusiastic team use their extensive coffee knowledge to create new blends just for you. Get in touch using the contact form and we can have a chat about your requirements. Or check out our bespoke service page for more information.

Question: Do you do tours of the roastery?

Yes, we are always happy to arrange tours, but only with prior notice as we can get very busy. Use the contact form to tell us what you have in mind.

Question: Can you provide packaging and labelling services?

We are able to offer coffee in sachets of 12g up to bulk bags of 60kg and everything in-between. Our packaging comes in a variety of materials including foil, laminate and paper, depending on what best suits your needs.

We also have a state of the art label printer that can cope with most designs.

Question: How long do I have to wait for a delivery?

As we roast to order, we aim to dispatch within two working days. However, we understand how a busy day can leave you urgently needing supplies, so if this is the case let us know and we will do our best to get it to you quickly.

Question: Do you offer barista training?

We regularly hold training courses at our HQ in Sheffield, but we can also arrange training at your premises if you require. Please contact form to discuss your training requirements.

 

 

If you have any further questions please let us know via email on our contact page, or on private message via social media.

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